---
title: Requests
url: https://docs.creagents.com/firm/requests/
description: When someone on your team asks for a catalog that isn't on their menu, or for another seat, it lands in Requests. Here's how admins answer.
---

# Requests

When someone on your team asks for a catalog that isn't on their menu, or for another seat, it lands in Requests. Here's how admins answer.

People pick their own catalogs from their department's menu. When they want one that isn't on it, or they need a seat for someone new, they ask, and it lands here. You also see open requests under **Waiting on you** on the Firm overview.

## How a catalog request works

*Picture: A member asks for a catalog. It lands in Requests. The admin adds it to the member's department menu and resolves the request. The member turns the catalog on.*

Resolving a request closes it and lets the person know. It doesn't grant anything by itself. To give someone a catalog, add it to their department's menu on **Team** first, then resolve.

If the catalog is already on their menu, the request says so, and they can turn it on themselves.

## Seat requests

Seats are added by CRE Agents. When someone asks for a seat, message us from the request (or from **Your plan**) and we'll change your plan.

![The Requests page with Open, Resolved and Declined tabs. Open shows 0 and the line: Nothing waiting on you.](https://docs.creagents.com/media/firm/requests-empty.webp)

*Nothing waiting. Open, Resolved and Declined each have their own tab.*

## Next steps

- [Team and seats](https://docs.creagents.com/firm/team.md): Set a department's catalog menu.
- [Your plan and credits](https://docs.creagents.com/firm/plan.md): When you need more seats.